Yale Assure Lock 2 with Wi-Fi – Satin Nickel Smart Lock for Front Door with Keypad, App Control, Backup Key, and Deadbolt – Secure Keyless Entry Door Lock, YRD450-WF1-619

Great lock for Smart Home Automation
I bought two of these, one for my entry door and one for the back door. I am on a let’s make our home a smart home kick right now. Part of that is I want to eliminate all keys except for my vehicle key fob. And, it is also important for me to use one application to control my home, in my case, I am using Apple Home – therefore to some degree HomeKit compatibility is important. This review is about the the installation, lock itself, the Yale Access App, and HomeKit integration.After looking at a lot of locks I landed on this one, the Yale Assure Lock 2 with Wi-Fi. It looks nice, it is keyless, and it is HomeKit compatible.INSTALLATION: Installation was a breeze for me. I am replacing existing keyed deadbolts. So no need to align a door to a frame. The lock itself easily installed in the existing cutouts. I didn’t even need to replace the door frame strike plate as my old one works fine. I found the instructions easy to follow, the lock installation of the physical device/lock took me about 15 minutes, most of that was just making sure I did it per the instructions.THE LOCK: At first my thought was this is a $200+ deadbolt and in my head I was comparing it to a normal deadbolt. This is absolutely the incorrect view. This is a computer that has a physical deadbolt it controls. When thinking like that the $200+ price tag is not all that bad. I would say good value for the money. The only criticisms would be that the physical locking mechanism (thing that turns the deadbolt mechanism to extend it into the door frame) is a simple flimsy piece of metal, versus in normal deadbolts it is typically a non-square type of peg to do that job. I am unsure if this really matters at all though, as long as it does the job it is kind of who cares. Another criticism, which if you think about it, would really be an unfair one, yet important to note, is the size of the interior part of the lock is HUGE (comparatively speaking) – reason for unfair – where would the batteries and computer portion go if it wasn’t this big?YALE ACCESS APP: The working of the lock portion is good enough. The set up is horrible. You must watch (or scroll) through the installation instructions for each item, just to be able to set it up, would be much nicer to have a skip. My issue is that on one of them I had to do things more than once, and for my second lock, I knew it all already and just wanted to set it up. C’mon Yale, allow the “Skip”.HomeKit INTEGRATION: There have been a lot of negative types of comments on this, which I don’t understand because I easily added each lock to HomeKit. Scanning of the HomeKit QR code did not work on either lock, this has been commented on a lot with this reviews. For me, I merely manually entered the device IDs and it worked immediately without issue. Granted, you cannot scan the QR which is easier for sure, but not enough to rank lower.All in all, a great purchase IMO, could use some improvements, but really good just the same. Lock Feature rating is 4 stars due to what I comment on, I just expected better, not sure if better is necessary. Tech support I rated 4 stars, this is not by dealing with a tech support staff, it was the only place to rate the app and the setup issues I discussed.

DON’T BUY – LOCKED ME OUT OF MY HOUSE
There are some major things wrong with this lock, which resulted in us getting LOCKED OUT OF OUR HOUSE, and needing to call a locksmith, who had to drill our door to get us access. Here are the problems:- It won’t tell you when the batteries are running low. It’s suppose to, but it doesn’t. So all of a sudden the batteries are dead and your lock won’t open.- The batter life also doesn’t show up anywhere in the app. So you have absolutely no way of knowing how long the batteries are lasting. The crazy thing is when you call customer service, they say THEY can see it. So they suggested calling them periodically to check the battery life. SERIOUSLY?!- The plan if the batteries die, is to plug in a 9 volt underneath, to give you enough power to enter your code to get in and change the batteries. When you search online you will see HUNDREDS of FAQ’s and videos showing you this. BUT with the Yale Lock 2, it is a “sleeker” design that is thinner, which means there literally isn’t enough room to plug in a 9 volt underneath. The battery can’t connect. So the videos you see of this are completely irrelevant. When I called their customer service, they literally admitted this. The “sleeker design” is their terminology. But they offer zero assistance.SO, what sort of company creates a product which they knowingly admit doesn’t show you anything about the batteries, and doesn’t actually work for emergency access, like they tell you in the owner manual and online. UNBELIEVABLE.Thank god it wasn’t an actual emergency, but it cost us hours of our time and hundreds of $’s to address. And they DON’T CARE. There are also a lot of other glitchy things about the lock, but focusing on the fact it was designed to literally lock you out of your house.Will never use YALE again.

Por más que lo intento, no puedo hacer que funcione esta cerradura. El proceso de emparejamiento nunca empieza, el proceso de reinicio tampoco hace nada.No sirve en México.El producto funciona casi siempre, pero en ciertas ocasiones el sensor magnético no funciona. La aplicación no está disponible fuera de EEUU y Canadá. Y obtener soporte de Yale: imposible.

Confirmed as another reviewer after purchase with the Yale support number in Australia. The Assure Lock 2 is only compatible in USA and Canada because the Access app is being swapped with the Yale Home app and the Assure Lock 2 will not be supported by the new Home app.This really needs to be taken down from the amazon.com.au store ASAP. I had to return mine today.